Temu Support Guide
How to track an order, request a return or refund, and escalate a problem with Temu, using Temu's own channels.
Read the guideClear steps for fixing problems with online orders
We are an independent guide service. Call for free, any hour, and we will explain how to reach the right company and what to have ready when you do.
Free third-party guidance over the phone. We are not Temu, Amazon or The Home Depot, and we cannot access your orders or accounts.
Guides by company
Each guide covers tracking, returns, refunds and escalation, using that company's own channels.
Amazon
A step-by-step guide for this retailer is being prepared.
Coming soonThe Home Depot
A step-by-step guide for this retailer is being prepared.
Coming soonHow phone guidance works
- Tell us the company and the problem. For example, a late package, a wrong item or a refund that has not arrived.
- We explain the steps. You hear where to look in the app or website, which details to gather and which official channel to use.
- You contact the company. We do not act on your behalf, and we cannot change an order, issue a refund or see your account.
Keep your details private. You should never need to share a password, a one-time code or a full card number to get guidance. Do not give them to anyone who asks, including us.
Common questions
Are you the official support team for these companies?
No. We are an independent third party. For anything that needs access to your order, account or payment, you need the company's own support.
Does the phone guidance cost anything?
No. Guidance by phone and the guides on this website are free.
Can you issue my refund or cancel my order?
No. Only the company can do that. We explain how to ask for it and what to do if the first attempt does not work.
When can I call?
The line is open 24 hours a day, 7 days a week.
Not sure where to start?
Call and tell us what happened. It is free.